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Software Training and Support Representative N - (100% Remote)

Location : Nashua, New Hampshire
Job Type : Permanent
Reference Code : New Hampshire
Hours : Full Time
Required Years of Experience : 1 Year
Travel : No
Relocation : No

Job Description :


10% increase to your current base salary
8% yearly bonus, paid quarterly
Up to 16% yearly pay rise


Customer service is at the heart of AkkenCloud's mission. We are seeking highly-motivated individuals with excellent customer-service skills and an enthusiasm for helping customers accomplish their goals. 


The Customer Service Representative will provide first-level customer support and training to help AkkenCloud users navigate through the process of staffing, recruiting, placement, invoicing and payroll.  Responsibilities include:

  • Being the first point of contact for all customer inquiries.

  • Investigating software processing issues and working with engineering to resolve.

  • Answering user questions regarding the software processing.

  • Training customers on how to utilize AkkenCloud efficiently.

  • Resolving processing issues.

  • Documenting customer feedback.

Required Qualifications :

  • Experience with relevant Human Resources or Payroll software

  • Experience in a customer-service role supporting business software

  • Excellent customer-service skills with an outward passion to help customers succeed

  • Excellent verbal and written communication skills

  • Strong organization and time management skills

  • Ability to multi-task and perform in an exciting environment

  • Knowledge of staffing and recruiting software is a plus

AkkenCloud is a place where you will learn and grow. This is a rare opportunity to join and help define a team at a rapidly-growing software provider.

We offer a casual culture, stocked kitchen, nicely-equipped workout facility, happy hours, company socials and great benefits including medical, dental, vision, life, and short and long term disability insurance.


Be part of a fast-growing software company providing a great opportunity to advance your career.


AkkenCloud embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives and skills. The more versatile we are, the better our work will be.


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