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Payroll Implementation Specialist

Location : Nashua, New Hampshire
Job Type : Permanent
Reference Code : Nashua, NH, 03062
Hours : Full Time
Required Years of Experience : 2 Year
Travel : No
Relocation : No

Job Description :

Customer service is at the heart of AkkenCloud's mission. We are seeking highly-motivated individuals with excellent customer-service skills and an enthusiasm for helping customers accomplish their goals. 


The Payroll Implementation Specialist will provide customer onboarding, first-level customer support and training to help AkkenCloud users navigate through the payroll process.

Responsibilities include:

  •     Implementing payroll processing for new customers.

  •     Being the primary point of contact for all customer payroll inquiries.

  •     Investigating software processing issues and working with engineering to resolve.

  •     Answering user questions regarding the software processing.

  •     Training customers on how to utilize AkkenCloud efficiently.

  •     Resolving processing issues.

  •     Documenting customer feedback.

Required Qualifications :

  •     Experience with relevant Human Resources or Payroll software.

  •     Experience in a customer-service role supporting business software.

  •     Excellent customer-service skills with an outward passion to help customers succeed.

  •     Excellent verbal and written communication skills.

  •     Strong organization and time management skills.

  •     Ability to multi-task and perform in an exciting environment.

  •     Knowledge of staffing and recruiting software is a plus.


AkkenCloud is a place where you will learn and grow. This is a rare opportunity to join and help define a team at a rapidly-growing software provider.

We offer a casual culture, stocked kitchen, nicely-equipped workout facility, happy hours, company socials and great benefits including medical, dental, vision, life, and short and long term disability insurance.


Be part of a fast-growing software company providing a great opportunity to advance your career.


AkkenCloud embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives and skills. The more versatile we are, the better our work will be.


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