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Implementation Manager

Location : Nashua, New Hampshire
Job Type : Permanent
Reference Code : New Hampshire
Hours : Full Time
Required Years of Experience : 3 - 5 Year
Required Education : Bachelor's Degree required
Travel : No
Relocation : No

Job Description :

A critical member of the Customer Success team, reporting to the Vice President of Customer Success, the Implementation Manager is the key stakeholder responsible for navigating our clients through a successful implementation of AkkenCloud. The Implementation Manager is responsible for managing, tracking, and supporting a variety of clients and projects simultaneously throughout all project phases of implementation. 


 


Responsibilities include:



·         Serve as the primary client contact and manage all aspects of the AkkenCloud onboarding, implementation of modules and delivery of services.


·         Serve as an expert in all aspects of the AkkenCloud product providing clients with guidance throughout the implementation. 


·         Create and maintain project plans and other documentation to assist clients with onboarding AkkenCloud. SmartSheet experience a plus.


·         Assist clients in integrating AkkenCloud with other applications.


·         Work closely with Customer Success Managers during onboarding and culminating in a successful handoff when the implementation has been completed. 


·         Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating regular meetings.


·         Work closely with Customer Support Engineers daily to deliver services that meet or exceed our clients’ expectations.


·         Identify areas of improvement within the product and communicate them to the product development team.


Required Qualifications :


·         3-5 years implementation or services delivery experience in B2B SaaS.


·         Tech savvy - must be able to learn our software and subsequently teach end-users of various technical experience levels.


·         Excellent interpersonal communication skills for client-facing needs, including being articulate and confident speaking to groups.


·         Experience with client support and/or technical account management.


·         Excellent organization and time management skills.


·         You are a creative problem solver that enjoys a good challenge.


·         Ability to multi-task and work in a fast-paced environment.


·         Bachelor's Degree required.


·         Staffing experience a plus.



AkkenCloud is a place where you will learn and grow. This is a rare opportunity to join and help define a team at a rapidly-growing software provider.
 


We offer a casual culture, stocked kitchen, nicely-equipped workout facility, happy hours, company socials and great benefits including medical, dental, vision, life, and short and long term disability insurance.


 


Be part of a fast-growing software company providing a great opportunity to advance your career.


 

AkkenCloud embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives and skills. The more versatile we are, the better our work will be.

 


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