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Implementation Manager

Location : Nashua, New Hampshire
Job Type : Permanent
Reference Code : New Hampshire
Hours : Full Time
Required Years of Experience : 3 - 5 Year
Required Education : Bachelor's Degree required
Travel : No
Relocation : No

Job Description :

A critical member of the Customer Success team, reporting to the Vice President of Customer Success, the Implementation Manager is the key stakeholder responsible for navigating our clients through a successful implementation of AkkenCloud. The Implementation Manager is responsible for managing, tracking, and supporting a variety of clients and projects simultaneously throughout all project phases of implementation. 


Responsibilities include:

·         Serve as the primary client contact and manage all aspects of the AkkenCloud onboarding, implementation of modules and delivery of services.

·         Serve as an expert in all aspects of the AkkenCloud product providing clients with guidance throughout the implementation. 

·         Create and maintain project plans and other documentation to assist clients with onboarding AkkenCloud. SmartSheet experience a plus.

·         Assist clients in integrating AkkenCloud with other applications.

·         Work closely with Customer Success Managers during onboarding and culminating in a successful handoff when the implementation has been completed. 

·         Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating regular meetings.

·         Work closely with Customer Support Engineers daily to deliver services that meet or exceed our clients’ expectations.

·         Identify areas of improvement within the product and communicate them to the product development team.

Required Qualifications :

·         3-5 years implementation or services delivery experience in B2B SaaS.

·         Tech savvy - must be able to learn our software and subsequently teach end-users of various technical experience levels.

·         Excellent interpersonal communication skills for client-facing needs, including being articulate and confident speaking to groups.

·         Experience with client support and/or technical account management.

·         Excellent organization and time management skills.

·         You are a creative problem solver that enjoys a good challenge.

·         Ability to multi-task and work in a fast-paced environment.

·         Bachelor's Degree required.

·         Staffing experience a plus.

AkkenCloud is a place where you will learn and grow. This is a rare opportunity to join and help define a team at a rapidly-growing software provider.

We offer a casual culture, stocked kitchen, nicely-equipped workout facility, happy hours, company socials and great benefits including medical, dental, vision, life, and short and long term disability insurance.


Be part of a fast-growing software company providing a great opportunity to advance your career.


AkkenCloud embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives and skills. The more versatile we are, the better our work will be.


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