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SaaS Technical Support

Location : Nashua, New Hampshire
Job Type : Permanent
Reference Code : New Hampshire
Hours : Full Time
Required Years of Experience : 1 Year
Required Education : College Degree
Travel : No
Relocation : No

Job Description :
Customer Service is at the heart of AkkenCloud's mission. We are seeking highly motivated you that has excellent service skills and an enthusiasm for helping customers accomplish their goals. You have burning dream at the core to help our customers succeed. The primary role will be to provide first and second level customer support to all users of AkkenCloud .

- You act as first point of contact for all customer inquiries 
- You will respond promptly and deeply to support requests via phone and email 
- You educate customers on help resources available to improve their experience 
- Resolve user and technical support issues 
- Document and advance cases when necessary 
- Documenting customer feedback and process
- Improvement suggestions 

Required Qualifications :

- Experience in a customer service role supporting business software 
- Excellent customer service skills with an outward passion to help customers succeed 
- Excellent verbal and written communication skills - Strong organization and time management skills 
- Knowledge of staffing and recruiting software a plus 
- Ability to multi-task and perform in an exciting environment

AkkenCloud is a place where you will learn and grow. This is a rare opportunity to join and help define a team in a SaaS startup with great early customer traction.

AkkenCloud embraces diversity and equal opportunity in a serious way. We are committed to establishing a team that represents a variety of backgrounds, perspectives, and skills. The more versatile we are, the better our work will be.

 

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