SaaS Implementation Specialist
AkkenCloud is looking for a Business Analyst to work towards the successful implementation of our All-in-One Software as a Service platform for our new customers.
You thrive in a dynamic, deadline driven environment and enjoy interpreting complex business requirements. You will be in a critical position to delivering the highest level of customer happiness acting as a customer advocate to help resolve issues and to improve customer business process.
- You perform advanced business process analysis of our new customers
- Based on detailed analysis and collaboration, you develop implementation plans
- You will use best practices to train customers and address their business problems
- You articulate well thought-out, organized written or verbal information to internal and external audiences
- You successfully work with Project Managers, Technical Support Analysts and clients at all levels of an organization
- You quickly and productively; realigns priorities as necessary to meet project deadlines
- You have software implementing experience
- You have advanced analytical skills
- Your have a consistent track record of timely tasks completion
- Your written and verbal communication skills are excellent to present recommendations clearly
- You work independently and as part of a group, with a keen focus on collaboration
- You have Can Do attitude and ability to improvise when facing unexpected situations
AkkenCloud is a place where you will learn and grow. This is a rare opportunity to join and help define a team in a SaaS startup with great early customer traction.
AkkenCloud embraces diversity and equal opportunity in a serious way. We are committed to establishing a team that represents a variety of backgrounds, perspectives, and skills. The more versatile we are, the better our work will be.