Since 2005, AkkenCloud™ has helped staffing and recruiting agencies streamline their front and back office workflow enabling them to drive efficiency, increase revenue, and place more candidates. It's a 100% web based, fully integrated platform that is used by more than 10,000 users worldwide.
We are growing and looking for you - if you are a Saas implementation executive that is:
- A highly motivated executive that has excellent customer service skills,
- enthusiastic about helping our customers accomplish their goals, and
- driven with a burning desire at the core to help our customers succeed by leading on-time, on-budget, quality implementations.
- Build and maintain strong relationships with assigned customer accounts
- Understand customer business objectives
- Manage customer expectations and align project team member goals
- Co-ordinate data migrations, technical configurations and trainings
- Pro-actively recommend best practices to achieve customer goals
- Work in close collaboration with our Engineering, Sales, and Support teams
- Drive regular account reviews
- Provide strategies to optimize return on customer investment
- Develop and manage client implementation plans
- Become a Staffing industry and Akken software Subject-Matter-Expert (SME) in order to provide strategic and tactical operations consulting services
- Be an authoritative and confident voice that the customer can trust
- Experience implementing SaaS business software application
- Proven track record in account management
- Outstanding written, presentation and verbal communication skills
- Experience working with customers and internal teams developing and managing client implementation plans
- Firm grasp and understanding of today's technologies including CRM, social media, web, and HRM
- Awesome customer services and support skills.
- Experience with Staffing/Recruiting Industry and Applicant Tracking Systems is a big plus.
- Ability to travel when necessary (10%-20%).
AkkenCloud is located right across the border in Nashua, NH (40 Minutes from Boston). If you are interested in joining a great company on the verge of explosive growth, apply today.